Privacy Policy

Last updated: 7 January 2026

1. Introduction

CHEEK CAFE (“we”, “us”, “our”) respects your privacy and is committed to protecting any personal information collected through this website.

This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using https://www.cheekcafe.com.au (“the Website”), you consent to the terms of this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name

  • email address

  • phone number

  • delivery or billing address

  • any information submitted via contact or enquiry forms

  • order and transaction details relating to purchases

Squarespace and integrated services may also automatically collect non-identifying information such as:

  • IP addresses

  • device type

  • browser information

  • cookies

  • pages viewed

  • time and date of visits

This information is used to help operate the Website efficiently and improve user experience.

3. How We Collect Information

We collect information when you:

  • contact us via the Website

  • send us an email

  • make a purchase through the online store

  • subscribe to email updates or newsletters (if introduced)

  • interact with the Website through cookies or platform tools

4. How We Use Personal Information

Your information may be used for the following purposes:

  • responding to enquiries

  • providing customer support

  • processing payments

  • fulfilling and shipping orders

  • communicating about services or products

  • internal record keeping

  • improving our services and Website functionality

  • sending promotional or marketing communications with your consent

We do not sell, rent or trade your personal information.

5. Ecommerce and Transactions

When you purchase merchandise from CHEEK CAFE via the Website, we collect information necessary to process your order and arrange delivery.

Order information is only shared with relevant third parties such as couriers or payment processors for the purpose of fulfilling your purchase.

6. Cookies

The Website uses cookies to support normal Squarespace operations including ecommerce functionality and traffic analysis.

You may disable cookies through your browser settings; however, some Website features may not function correctly as a result.

7. Third-Party Providers

The Website is hosted on the Squarespace platform. Personal information and automatically collected data may be stored on servers located outside Australia, including in the United States.

Payments are processed securely by Stripe. Stripe collects payment information directly from you and manages that information under its own Privacy Policy and security standards.

We take reasonable steps to ensure any providers we use treat your information securely.

8. Disclosure of Personal Information

We may disclose personal information only where:

  • necessary to deliver services or fulfil orders

  • required by law

  • needed to protect our legal rights

  • you have provided consent

9. Data Security

We use appropriate technical measures through Squarespace and Stripe to help protect your information. While we strive to keep your data safe, no online system can be guaranteed as completely secure.

10. Access and Correction

You may request access to or correction of personal information we hold about you by contacting us at the email address below. We will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concerns.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to This Policy

This policy may be updated from time to time to reflect changes in our business practices or Website functionality. Any updates will be published on this page.

13. Contact Us

CHEEK CAFE
Email: hello@cheekcafe.com.au